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Policies at SOA Co.

Service as It Should Be

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!

Contact Customer Support

Telephone and chat support not available.
Orders may only be placed online. Telephone, email, or fax orders not available.

Accepted Payment Methods

US and Canadian residents may purchase books via Aerio. Credit cards associated with a US or Canadian billing address accepted.

Cards accepted: Visa, MasterCard, American Express, JCB, Discover, and Diners Club

Charges will appear on your statement from “Aerio Retail Network.”

Account Information

Credit card information can be saved to an account for quick purchases; and updated or removed from an account at any time. All credit card data is stored securely with Stripe, a PCI compliant third-party credit processor

Guest Checkout

If guest checkout is used, Aerio will not store credit card information.

Order Processing and Turnaround Time

Print Books:

  • Most orders of in-stock print titles ship the same day when ordered M-F, or the next day when ordered on weekdays.


  • eBook orders are fulfilled immediately.

  • Upon purchase, eBooks can be downloaded. Download instructions are also sent via email.

  • eBooks can be downloaded as epub or mobi files for use on devices for Kindle, iBooks, Nook, Kobo, Google, and other apps and ePub readers.

Pre-orders of print and eBooks

  • Pre-orders for any format are allowed 90 days in advance of the publication date.

  • A hold is placed on the credit card to authorize the order and will then drop off the card’s balance. Credit cards are charged when print orders ship and eBook orders are delivered via email.

  • Pre-orders ship as soon as the title becomes available.

  • For pre-orders of ebooks, eBook download instructions are emailed when the eBook is published

Backorders of print and eBooks:

  • Backorders are allowed if a title is on order but not in stock.

  • A hold is placed on the credit card to authorize the order and will then drop off the card’s balance. Credit cards are charged when print orders ship and eBook orders are delivered via email.

  • A backorder is filled if stock is received within a 30-day window.

  • Backorders ship as soon as the title becomes available.

  • If the title is still not available to ship after 30-days from the order date, the order will be cancelled and the consumer will receive notification of this cancellation by email.

Order Status

Please check your email or spam folder for order confirmation, shipment confirmation, and eBook reading instructions. Order confirmation emails include order status information and the expected shipping timeframe. Order Shipment emails include USPS or UPS tracking information.

Order Cancellation

Only pre-orders and backorders can be cancelled before fulfillment by contacting customer support at

US and International Shipping

USPS or UPS Ground
*Aerio will require that some heavy or high-dollar books are shipped via UPS.

Items will ship once available and in separate packages if necessary. Consumers will only be charged for freight once, calculated by the total weight of the books purchased and the ship-to location.

Orders can be shipped to locations anywhere in the US, Canada, or UK.

  • Canadian ship-to address: Canada Post Expedited is trackable and collects duty and taxes during checkout; via other shipment methods, consumers will be responsible for any billed duty and taxes.

  • International ship-to address: Tracking is not available.

Returns, Exchanges, and Refunds

Ebook orders are not returnable.

Print orders are fully returnable and refundable within 30 days of receipt of shipment. Refunds will be credited to the credit card used to place the order.

Contact Customer Support at to initiate a return.

Packing slips provided with shipments include return instructions

  • Refunds are processed within 2-3 weeks of the receipt of returned merchandise.

  • Exchanges are processed within 24-48 hours of the receipt of returned merchandise.

Sales Tax

We collect sales tax on all purchases as required by local taxing authorities in all 50 US states and in Canada. Tax-exempt purchases are not available.

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